Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and contact information
• Chat messages, property search preferences, and criteria you submit
• Communication history with our support team

2. How We Use Your Information

• Provide, maintain, and improve our services
• Generate responses and property guidance in your conversation
• Respond to your inquiries and support requests
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in operating our platform
• Legal authorities when required by law

Chat messages are sent to Thesys to generate responses using GPT. When Scout uses web search, search queries are sent to Exa. Interactive maps use Google Maps. These providers process information under their own terms and privacy policies, and processing may occur outside Malaysia. Avoid submitting passwords, payment details, identity documents, or other sensitive information in chat.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Cookies and Tracking

Third-party services used by the platform may process technical request information when you use related features.

6. Your Rights

Subject to applicable law, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Opt-out of marketing communications
• Withdraw consent at any time

7. Data Retention

Chat context is held in server memory and may be lost when a server restarts. This is not a guarantee that third-party providers immediately delete requests. Provider retention is subject to their respective policies. Contact us with questions or requests about your data.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.

10. Contact Us

For questions about this Privacy Policy or our data practices, contact us at: support@aipropertyscout.my